Support from Alliance iPOS

With over two decades of industry experience in Glasgow, we are dedicated to staying at the forefront of advancements while delivering top-notch customer service. Our extensive experience enables us to tailor the perfect solution for your business, ensuring a seamless implementation of your EPOS system. Our commitment extends beyond installation, as we remain your steadfast partner, offering continuous support and training for today and tomorrow.

Support & Maintenance

We are at your disposal to answer your questions and resolve your queries. After you go live with your new EPoS system we always assess the system performance and wait for your feedback. With most installations there is inevitably a bedding in period, very seldom will a system be set up and perfect from the word go. It’s important for you to know that at Alliance Till Systems we will not walk away once the installation is done – we are as present after the installation and you can be safe in the knowledge that you will benefit from our ongoing support.
Find out more about our support package

Training

We are ready to assist you in your project. Our training is designed to help you integrate the solution in your business. We will always provide training prior to going live to ensure a smooth take off!

We understand no two businesses are the same, therefore we stand ready to assist you in your project. With years of experience behind us, we can provide the best suited solution for your business and our training is designed to help a smooth implementation of your epos solution.

Contacting the Support Team

If you are an existing customer looking to log a support request you can email us at support@alliancetillsystems.com.

For urgent support requests please call our office on 0141 332 6999.

Support package

Alliance iPOS support

Experienced technicians with years of experience in hospitality businesses who understand your industry quick and efficient remote technical support to minimise downtime.
  • Device troubleshooting (PCs, tablets, touchscreen tills) and expert suggestions for tailored enhancements to achieve your goals.
  • Hypercare Support during the first few weeks to ensure changes are made swiftly
  • Training for your staff to take control of the system and get the most advantage for your business
  • Responsive customer service where you will speak to a team that knows your business, staff, and system
  • Value and expertise, with epos software selected and programmed by hospitality experts
  • Over 400 clients across the UK who trust our services, many of whom have been with us since our first year
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What our customers say

ROTUNDA GROUP

Toni Carbajosa
Alliance Till Systems has provided excellent service since we opened our first restaurant back in 2011. As we have grown they have been able to meet and exceed our needs in every area required. We would highly recommend Alliance to any company.

GLASGOW FILM THEATRE

Bryan Wilson
We are so happy with the till system that we got through Alliance Till Systems. The set-up was quick and simple, the aftercare service has been excellent and any query we have had has been answered quickly. I would definitely recommend Alliance Till Systems to anyone looking for good products with fantastic service.

RUSK & RUSK

James Rusk
I have nothing but praise for the efficiency of the service, from initial consultation to installation, staff training and after sales service. The system is simple for the staff to use, easily programmed, very reliable and perfectly suited to our requirements. Highly recommended.

Contact us for a quote

We can build a customised solution specifically for you, or provide you with a market leading product for a fixed monthly cost to your business.
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